Terms and conditions

South Devon Foot Clinic offers comprehensive Podiatric treatments affecting the lower limb and feet. For more information what Podiatry services cover, please follow this link to the governing body for Podiatrists, the College of Podiatry https://cop.org.uk/

By using South Devon Foot Clinic we guarantee that all Podiatry services offered shall be provided by a Health and Care Professions Council (HCPC) regulated Podiatrist who has undertaken a BSc Hons in Podiatry. As regulated professionals, continual professional development shall be undertaken. For more information on how the HCPC regulate the profession, please follow the link https://www.hcpc-uk.org/ standards/. For specific information about individual practitioners and business owner, Helen Jones, please check the register via this link https://www.hcpc-uk.org/check-the-register/

All Podiatrists operating under the umbrella of South Devon Foot Clinic shall be full insured by an appropriate body with a cover of no less than £15 million liability cover.

South Devon Foot Clinic practitioners are able to assess, diagnose and treat an array of Podiatric conditions. Should the situation arise where a condition is outside of the practitioners scope of practice or knowledge base, a referral may be suggested to seek additional specialist assistance; internally or externally. This referral shall be discussed, consented to by the client and either made on behalf of the client or the client can self refer.

Some Podiatry treatments require the use of sharp instruments including, scalpels, nippers, metal files, drills. Whilst every effort is taken to ensure that no harm is caused with the use of such instruments, rarely a small cut can occur and cause a small bleed to the treated area/s.

Pricing

Our pricing is in line with regional and local pricing offered by our colleagues within the private sector. We believe that our pricing structure allows the service to be financially viable and provides good for value for money.

Appointments

Appointments can be made over the phone or online following the blue link on all of the website pages – if the online facility does not appear to provide you with the date or time which you would prefer, please contact South Devon Foot Clinic on 01752 880819

When booking for home visitations, please specify if parking is available and if there are any specific difficulties accessing the property via our booking system, email or by phone. Our practitioners carry large treatments bags. Should there be excessive difficulty accessing the property i.e. lots of steps or uneven pathways, this may prevent a treatment being provided. Should this information not be provided ahead of the appointment so adaptions can be made by our practitioners, a full fee shall still be payable for the appointment.

Payment

Payment for services can be made either prior to or, immediately following your consultation / treatment. Prices charged shall be in line with current prices advertised on the website or what were quoted to you at the time of your booking. All pricing shall be increased annually at the end of April.

Payment can be received via cash, Paypal at paypal.me/SDFClinic, BACS to South Devon Foot Clinic sort code 23-69-72 and account number 19587934. Payments can be made over the phone, online or in person.

Cancelations

South Devon Foot Clinic operates a policy similar to many other medical clinics and we kindly ask all clients to adhere to it.

When an appointment has been made for you, the time is allotted to specifically see you, and we are unable to reallocated this appointment to anyone else at short notice. We request that you provide us at least 24 hours notice by phone if you are unable to attend your appointment.

If you fail to attend your appointment and you have not given us notice, a full treatment fee will be charged and an invoice generated. Whilst we do appreciate that some situations are unavoidable, it is at the sole discretion of business owner Helen Jones, should this fee be discounted or waived.

If arrive later than 10 minutes for your scheduled appointment you may be refused treatment if there is not sufficient time to carry out a treatment.

If you arrive late for your appointment, we may be able see you for the remaining period of your allotted appointment slot, but your full appointment fee will stand.

End of business relationship

South Devon Foot Clinic prides itself on a high level of professionalism. Should the occasion arise whereby either practitioner or client is unhappy with the level of service provided or the way in which service is delivered. South Devon Foot Clinic will assist the client in accessing services with an alternative provider. If you wish to log a complaint please do so in person or via email to southdevonfootclinic@gmail.com for the attention of Helen Jones. A reply shall be provided within 48hrs.

Zero Tolerance

South Devon Foot Clinic takes it very seriously if a team member or visitor is treated in an abusive or violent way. To successfully provide our services a mutual respect between all those operating as South Devon Foot Clinic and clients has to be in place. We aim to be polite, helpful, and sensitive to all individual needs and circumstances. Aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from our client list and, in extreme cases, the Police being contacted.

Consent

At each consultation / treatment, we shall obtain from you an understanding of what your expectations are of the services offered. We shall explain all treatment options to you and obtain your consent prior to undertaking any treatment. At any point during your treatment you wish to rescind your consent, please communicate this effectively with the practitioner at the time.

Disclaimer

The contents of South Devon Foot Clinic’s website, leaflets and social media provide details about conditions and treatments. This information is provided for information purposes only and must not be used as a guide for self-diagnosis or self-treatment. South Devon Foot Clinic does not accept any responsibility if the information held on these pages is used in any other way except for personal enquiry.